Classrooms
The Leader in Educational Games for Kids!

Mobile App Support

Frequently asked questions about ABCya.com iOS and Android apps:

Q: What does the small "i" button on the main title screen of ABCya.com apps do?

A: The small "i" information button takes you to advanced settings such as sound mute, letter case, and other controls for parents and teachers.

Q: The sound stopped working on the app. What should I do?

A: Follow the steps below:

  • 1. Check the Side Switch on the upper right corner of your iPad and make sure that the orange dot is not showing.
  • 2. Turn up the volume using the buttons on the right side of your iPad.
  • 3. Please restart your device. See "Restart iPad” here.
  • 4. If you are using iOS 4.3 or above (See Settings > General > Version, for iOS version number):
    • -a. Make sure the orange dot is not showing on the Side Switch on the upper right corner of the iPad.
    • -b. Go to Settings > General > use Side Switch to: > Check Mute
    • -c. Open the app, and the sound should now be working.
    • -d. (Optional) Now if you want to change the Settings to "Use Side Switch to: Lock Rotation," you can. With the Lock Rotation setting selected, you can change the Side Switch to show the orange dot, and the app will now still have sound.

Q: How do I delete a player name?

A: All ABCya.com Mobile apps have a small "i" information button on the main title screen. Tap the "i" button to see game settings to edit and delete player names.

Contact Us

Have a suggestion or need help? Use the form below. ABCya.com will only use your email address to respond to your inquiry.

The Leader in Educational
Games for Kids!

Mobile App Support

Frequently asked questions about ABCya.com iOS and Android apps:

Q: What does the small "i" button on the main title screen of ABCya.com apps do?

A: The small "i" information button takes you to advanced settings such as sound mute, letter case, and other controls for parents and teachers.

Q: The sound stopped working on the app. What should I do?

A: Follow the steps below:

  • 1. Check the Side Switch on the upper right corner of your iPad and make sure that the orange dot is not showing.
  • 2. Turn up the volume using the buttons on the right side of your iPad.
  • 3. Please restart your device. See "Restart iPad” here.
  • 4. If you are using iOS 4.3 or above (See Settings > General > Version, for iOS version number):
    • -a. Make sure the orange dot is not showing on the Side Switch on the upper right corner of the iPad.
    • -b. Go to Settings > General > use Side Switch to: > Check Mute
    • -c. Open the app, and the sound should now be working.
    • -d. (Optional) Now if you want to change the Settings to "Use Side Switch to: Lock Rotation," you can. With the Lock Rotation setting selected, you can change the Side Switch to show the orange dot, and the app will now still have sound.

Q: How do I delete a player name?

A: All ABCya.com Mobile apps have a small "i" information button on the main title screen. Tap the "i" button to see game settings to edit and delete player names.

Contact Us

Have a suggestion or need help? Use the form below. ABCya.com will only use your email address to respond to your inquiry.